Refund Policy
This Refund Policy describes when and how you may obtain a refund for amounts paid to FREEDITY SOFTWARE(operating as “Fonexa”, “we”, “us”) for the Fonexa service.
1. Free trial
Every Fonexa account starts with a free 7-day demo (30 minutes of voice time). You can evaluate the full service without entering a payment method. No charge is taken during this period, so no refund is necessary.
2. Paid subscriptions
Paid subscriptions are billed monthly in advance through our merchant of record, Paddle. By starting a paid subscription, you agree to recurring billing until you cancel.
14-day money-back guarantee. If you are dissatisfied with the service, you may request a full refund of your first monthly payment within 14 days of that payment. After this window, payments are non-refundable except where required by applicable consumer-protection law.
Subsequent billing periods.Once a renewal payment is taken, that month’s fee is generally non-refundable. If you cancel mid-month, your subscription remains active until the end of the current billing period and is not renewed thereafter; no prorated refund is issued for the unused portion.
3. Exceptions
We will issue a refund outside the 14-day window in the following situations:
- Service unavailability. If the Fonexa service was unavailable for a continuous period of 24 hours or more within a billing period due to a fault on our side, we will issue a prorated refund or service credit at our discretion.
- Duplicate or accidental charge. If you were billed in error, contact us and we will refund the duplicate payment promptly.
- Statutory consumer rights. If you are a consumer in a jurisdiction with non-waivable refund rights (for example, the EU 14-day right of withdrawal under the Consumer Rights Directive), those rights apply regardless of this policy. Note that under Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to digital services once you have explicitly consented to immediate performance and acknowledged the loss of withdrawal rights.
4. How to request a refund
Email support@fonexa.appfrom the address on your account with the subject line “Refund request”. Include the date and amount of the payment, and a brief reason for the request. We aim to respond within 3 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5-10 business days, depending on your bank.
5. Cancellations
You can cancel your subscription at any time from your account dashboard or through the Paddle customer portal. Cancellation takes effect at the end of your current billing period — you will not be charged again, and your service remains active until that date.
6. Contact
For refund or billing questions, contact support@fonexa.app. For questions about the billing system itself, you may also contact our merchant of record Paddle at help@paddle.com.