Terms of Service
These Terms of Service (“Terms”) govern your use of Fonexa, a service operated by FREEDITY SOFTWARE (“Fonexa”, “we”, “us”). By creating an account or using the service you agree to these Terms. If you do not agree, do not use the service.
Fonexa is a fully automated software service. No human agent listens to or participates in live calls; the receptionist is an AI running on third-party speech and language-model infrastructure on our behalf. We do not offer human-driven answering services.
1. The service
Fonexa is an AI phone receptionist for small businesses. We provision a phone number you can forward your business line to; when a call lands on that number our AI answers, captures the caller’s name and reason for calling, optionally books an appointment, and sends you a summary by SMS. The conversation runs on third-party telephony, speech-to-text, large-language-model, and text-to-speech services on our behalf.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract. If you are using Fonexa on behalf of a business, you represent that you have the authority to bind that business to these Terms.
3. Demo accounts
The demo is offered with a usage cap (currently 30 minutes of voice time over 7 calendar days, whichever ends first). When the cap is reached the assigned phone number enters a 24-hour read-only state and is then released. Demo accounts and their data are deleted 30 days after expiry.
Demo signups are limited to one per IP address per 24-hour period and one per phone number. We reserve the right to terminate demos that appear automated or abusive.
4. Acceptable use
You agree not to:
- Use Fonexa for illegal or fraudulent purposes, or to harass, defraud, or deceive callers;
- Use Fonexa for emergency-services routing or for any safety-of-life application;
- Reverse-engineer, scrape, or attempt to extract the underlying models or systems;
- Resell, sublicense, or operate Fonexa as a service for third parties without a written agreement;
- Submit data to Fonexa that you do not have the right to process under applicable law (including phone numbers you do not legitimately own or operate).
5. Your responsibilities for callers
You are responsible for any disclosures or consents required in your jurisdiction when an AI answers calls on your behalf. In some jurisdictions this includes disclosing that the receptionist is an AI, obtaining caller consent before recording or transcribing the call, or providing a means to opt out and reach a human. Fonexa provides the technical means to make those disclosures (for example, a custom greeting that mentions it is an AI) but does not guarantee compliance on your behalf.
6. Intellectual property
Fonexa retains all intellectual property rights to the service. You retain ownership of the content you submit (transcripts, summaries, appointment data, business profile content). You grant Fonexa a non-exclusive licence to host, process, and display that content solely to provide the service to you.
7. Telephony and SMS costs
We absorb the cost of telephony and SMS for demo accounts within the usage cap. For paid plans, costs are included in the monthly fee or billed as overage as described on the pricing page in effect when you upgrade. Carrier delivery is best-effort: SMS delivery is not guaranteed in every jurisdiction (some carriers filter messages from unverified senders).
7a. Billing, cancellations, and refunds
Paid subscriptions are billed monthly in advance through our merchant of record, Paddle (Paddle.com Market Limited). You can cancel your subscription at any time from your account dashboard; cancellation takes effect at the end of the current billing period. For refund eligibility, the 14-day money-back guarantee, exceptions for service unavailability or duplicate charges, and statutory consumer rights, see our Refund Policy.
8. Third-party services
Fonexa integrates with third-party services including Twilio, Google, Supabase, Deepgram, and Vercel. Your use of those services through Fonexa is also subject to their respective terms. If you connect a Google Calendar, your use of that integration is subject to Google’s terms in addition to these Terms.
9. Disclaimer of warranties
Fonexa is provided “as is” and “as available”. We disclaim, to the maximum extent permitted by law, all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the AI’s responses are accurate, complete, or appropriate for any specific business context. You are responsible for reviewing captured information before acting on it.
10. Limitation of liability
To the maximum extent permitted by law, Fonexa’s aggregate liability arising out of or relating to these Terms or the service shall not exceed the greater of (a) the amounts you paid Fonexa in the 12 months preceding the claim or (b) one hundred euro (€100). We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.
11. Indemnity
You agree to indemnify and hold Fonexa harmless from claims arising from your use of the service in violation of these Terms or applicable law, including claims by callers regarding consent, recording, or content of the conversation.
12. Termination
You may terminate your account at any time by emailing support@fonexa.app or by cancelling your subscription. We may suspend or terminate your account if you violate these Terms or if continued service exposes Fonexa to legal or operational risk. Upon termination we will delete your data per the schedule in our Privacy Policy.
13. Changes to the service or Terms
We may modify the service or these Terms. Material changes will be announced by email at least 14 days before they take effect. If you do not agree to the changes, you may terminate your account before they take effect. Continued use after the effective date constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws of Spain, without regard to conflict-of-law principles. Disputes shall be brought before the courts of Madrid, Spain. If you are a consumer in another jurisdiction with non-waivable rights, those rights are unaffected.
15. Contact
For questions about these Terms or to give notice required by them, email support@fonexa.app. The legal entity operating Fonexa is FREEDITY SOFTWARE; notices may also be sent to that address on request.